1. Introduction

These Terms & Conditions govern the use of the LUKYLI website and the sale of products and services offered by LUKYLI.

By using this website, submitting a quote request, placing an order or purchasing products from LUKYLI, the customer agrees to these Terms & Conditions.

LUKYLI offers custom textile products, including embroidery, DTF printing, custom hoodies, uniforms, accessories and turnkey online stores for schools, universities, companies, hotels, associations, clubs, groups and individuals.

2. Seller information

The website is operated by:

LUKYLI
Legal form: Lukyli
Share capital: 50 euros
Registered office: 6 impasse des Narcisses – 34110 Frontignan
Company registration number: 925 155 798 00018

Contact : lukyli.com@gmail.com

3. Products and services

LUKYLI offers textile products and related services, including but not limited to:

• Sweats à capuche personnalisés
• Sweats sans capuche
• T-shirts
• Polos
• Uniformes scolaires
• Vêtements professionnels
• Textiles hôteliers
• Tote bags
• Bags and accessories
• Broderie
• Impression DTF
• Dedicated online stores for organizations and communities

Product descriptions, visuals, sizes, colors and customization options are provided for information purposes. Slight variations may occur depending on the textile product, screen display, production method, embroidery thread, DTF print, fabric texture or supplier availability.

4. Quote requests

Some products and services may require a personalized quote before an order can be confirmed.

A quote may depend on several factors, including:

• Product type
• Quantity
• Customization method
• Number of colors
• Design complexity
• Delivery location
• Production deadline
• Specific customer requirements

A quote issued by LUKYLI is valid for the period indicated on the quote. If no validity period is specified, the quote is valid for 30 days from the date of issue.

An order is considered confirmed only after written acceptance of the quote and, where applicable, payment of full amount.

5. Prices

Prices are indicated in local exchange depends of the localization of the seller.

Prices may be displayed excluding taxes or including taxes depending on the customer type, legal requirements and sales context.

Delivery fees, customization fees, setup fees, design fees, urgent production fees or additional services may be added where applicable.

LUKYLI reserves the right to modify its prices at any time. However, confirmed orders will be invoiced based on the price accepted at the time of order confirmation.

6. Orders

An order may be placed through the website, by email, through a quote, or through a dedicated online store created by LUKYLI.

The customer is responsible for providing accurate and complete information, including product choices, sizes, quantities, colors, delivery information, invoicing information and customization details.

LUKYLI cannot be held responsible for errors caused by incomplete, inaccurate or late information provided by the customer.

For group orders or online store orders, the customer or organization must ensure that members, students, employees or participants submit their orders within the agreed deadline.

7. Design files and customer content

For customized products, the customer may provide logos, names, texts, images or other design elements.

The customer guarantees that they have the necessary rights, authorizations and permissions to use all content submitted to LUKYLI.

LUKYLI may refuse to produce any content that is unlawful, offensive, discriminatory, misleading, defamatory, infringing intellectual property rights or contrary to public order.

The customer remains solely responsible for the content they provide.

8. Mockups and design approval

For customized orders, LUKYLI may provide a mockup, visual preview or design proof before production.

The customer must carefully check all details before approval, including:

• Logo
• Text
• Spelling
• Colors
• Placement
• Size
• Product reference
• Quantity
• Customization method

Once the customer has approved the production proof – mockup, or confirmed the customization details, LUKYLI cannot be held responsible for errors that were present in the approved proof or confirmed instructions, including spelling mistakes, incorrect names, wrong colors, placement errors, logo selection, sizing preferences or any other customer-approved detail.

After approval, the order enters production and can no longer be cancelled, modified, returned or refunded, except in the case of a production defect, an error caused by LUKYLI, or a product that does not match the approved production proof. After approval, changes may generate additional costs and production delays.

9. Payment

Payment conditions are specified at the time of the order, on the quote, invoice or dedicated online store.

Depending on the project, LUKYLI may request:

• Full payment before production
• A deposit before production and the balance before delivery
• Online payment at the time of order
• Any other payment schedule agreed in writing

Production may only begin after payment has been received, unless otherwise agreed in writing.

In case of late payment, LUKYLI reserves the right to suspend production, delivery or access to services until payment is received.

10. Dedicated online stores

LUKYLI may create dedicated online stores for schools, universities, companies, hotels, associations, clubs or other organizations.

A dedicated online store allows members of a community to order products directly online during a defined order period.

The organization may choose the products, colors, designs, prices, order deadline and communication process in agreement with LUKYLI.

LUKYLI may manage product setup, order collection, production organization and delivery support according to the conditions agreed for the project.

The organization is responsible for sharing the store link with its community and for ensuring that users place their orders before the deadline.

Once the order period is closed, orders may be grouped for production. Late orders may be refused or treated separately, subject to availability and additional costs.

11. Commission and fundraising model

For some dedicated online stores, LUKYLI may offer a commission or fundraising model.

LUKYLI may provide a catalogue price, and the organization may choose a final selling price. The difference may be returned to the organization as a commission, according to the agreed conditions.

The commission amount, payment method, timing and conditions must be agreed in writing before the store launch.

Commissions may depend on actual paid orders, product quantities, production costs, refunds, cancellations or other agreed project conditions.

12. Production times

Production times are provided for information purposes and may vary depending on:

• Order quantity
• Product availability
• Customization method
• Design approval time
• Payment date
• Supplier delays
• Delivery location
• Seasonal workload
• Force majeure events

Production times usually start after all required elements have been received and validated, including payment, product selection, design files, mockup approval and final quantities.

LUKYLI makes reasonable efforts to respect announced timelines but cannot be held responsible for delays caused by the customer, suppliers, carriers or events beyond its control.

13. Delivery

Delivery terms, fees and estimated delivery times are specified at the time of order, on the quote or through the online store.

Delivery may be made to the customer, to an organization, to a central collection point or to individual recipients depending on the agreed project.

The customer must provide accurate delivery information. LUKYLI cannot be held responsible for failed or delayed delivery caused by incorrect or incomplete delivery details.

Risk of loss or damage may transfer to the customer upon delivery, depending on the applicable legal rules and delivery conditions.

In case of visible damage upon delivery, the customer should notify the carrier and LUKYLI as soon as possible, with photos and relevant details.

14. Right of withdrawal

For non-personalized products sold online to consumers, the customer may have a legal right of withdrawal of 14 days from receipt of the product, in accordance with applicable consumer law.

However, the right of withdrawal does not apply to products made according to the customer’s specifications or clearly personalized.

This means that customized products, including products with embroidery, DTF printing, logos, names, initials, school names, company branding, association branding or any other personalized element, cannot be returned or refunded because the customer changed their mind.

The right of withdrawal also does not apply where another legal exception applies.

15. Returns and exchanges

Personalized products cannot be returned, exchanged or refunded unless they are defective, damaged or do not correspond to the confirmed order.

For non-personalized products, returns may be accepted according to the applicable legal rules and the return conditions communicated by LUKYLI.

To request a return or exchange, the customer must contact LUKYLI at:

Email: lukyli.com@gmail.com

The customer must provide:

• Numéro de commande
• Customer name
• Product concerned
• Reason for the request
• Photos if the product is defective or damaged

Products must be returned in their original condition, unworn, unwashed, unused and with original packaging where applicable.

16. Defective or incorrect products

If a product is defective, damaged or does not correspond to the confirmed order, the customer must contact LUKYLI as soon as possible.

LUKYLI may request photos, order details or return of the product to assess the issue.

If the claim is justified, LUKYLI may offer, depending on the situation:

• Product replacement
• Repair or correction
• Partial refund
• Full refund
• Store credit
• Any other appropriate solution agreed with the customer

Minor differences in color, fabric texture, placement or size may occur due to production methods, screen display, textile materials or manual customization processes. Such minor variations do not necessarily constitute a defect.

17. Size and fit

Size guides may be provided for information purposes.

The customer is responsible for choosing the correct size before placing an order.

For group orders and dedicated online stores, each buyer is responsible for selecting the correct size.

Personalized products cannot be exchanged or refunded due to incorrect size selection, unless otherwise agreed in writing by LUKYLI.

18. Product availability

Products are offered subject to availability.

If a product, size, color or reference becomes unavailable after an order is placed, LUKYLI may offer an equivalent alternative, a modified timeline, a partial refund or a full refund for the unavailable item.

19. Intellectual property

All content on the LUKYLI website, including texts, images, graphics, logos, icons, designs, layouts and visual elements, is protected by intellectual property rights.

The LUKYLI name, logo and visual identity may not be used without prior written authorization.

Customer logos, trademarks and designs remain the property of their respective owners.

By submitting a logo or design to LUKYLI, the customer authorizes LUKYLI to use it solely for the purpose of preparing mockups, producing the order and communicating about the project where authorized.

LUKYLI may display completed projects, products or visuals in its portfolio, website, social media or marketing materials unless the customer requests confidentiality in writing before production.

20. Customer obligations

The customer agrees to:

• Provide accurate information
• Respect payment deadlines
• Check and approve mockups carefully
• Provide files in sufficient quality
• Ensure they have the right to use submitted logos and designs
• Respect agreed order deadlines
• Communicate relevant information to participants in group orders or online stores

21. Liability

LUKYLI is responsible for providing products and services in accordance with the confirmed order, subject to these Terms & Conditions.

LUKYLI cannot be held responsible for:

• Errors in information provided by the customer
• Errors approved by the customer on a mockup
• Incorrect size selection
• Delays caused by the customer
• Delays caused by suppliers or carriers
• Misuse, washing errors or poor maintenance of products
• Minor variations inherent to textile production or customization
• Events beyond its reasonable control

22. Product care

The customer must follow any care instructions provided with the product or displayed on the product label.

Customized textiles should generally be washed and cared for carefully to preserve embroidery, DTF printing and fabric quality.

LUKYLI cannot be held responsible for damage caused by improper washing, drying, ironing, bleaching or product misuse.

23. Personal data

LUKYLI may collect and process personal data to manage orders, quote requests, customer communication, delivery and online store operations.

For more information, customers can refer to the Privacy Policy available on the website.

24. Force majeure

LUKYLI cannot be held responsible for delays or failure to perform its obligations caused by events beyond its reasonable control, including but not limited to supplier shortages, transport disruptions, strikes, natural disasters, pandemics, technical failures, government measures or other force majeure events.

25. Complaints

For any complaint, the customer may contact LUKYLI at:

Email: lukyli.com@gmail.com

The complaint should include the customer name, order number, product concerned, reason for the complaint and any useful supporting documents or photos.

LUKYLI will make reasonable efforts to respond within a reasonable timeframe.

26. Applicable law

These Terms & Conditions are governed by French law, unless mandatory consumer protection rules provide otherwise.

In the event of a dispute, the parties will first try to resolve the matter amicably.

If no amicable solution is found, the competent courts will be determined according to applicable legal rules.

28. Changes to these Terms & Conditions

LUKYLI reserves the right to update or modify these Terms & Conditions at any time.

The applicable Terms & Conditions are those in force at the time of order confirmation or website use.

29. Contact

For any question regarding these Terms & Conditions, customers can contact LUKYLI at:

Email: lukyli.com@gmail.com