1. Introduction

 This Privacy Policy explains how LUKYLI collects, uses and protects personal data when you use this website or contact us through our forms.

LUKYLI may collect personal data when you request a quote, contact us, ask for information about custom textile products, or submit a request for a dedicated online store.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

2. Data controller

 The data controller is: 

Legal form: Lukyli
Share capital: 50 euros
Registered office: 6 impasse des Narcisses – 34110 Frontignan
Company registration number: 925 155 798 00018

3. Personal data we may collect

LUKYLI may collect the following personal data:

• Full name
• Nom de l’organisation
• Type of organization
• Email address
• Numéro de téléphone
• Project details
• Products requested
• Estimated quantities
• Desired delivery date
• Any information voluntarily provided through the contact or quote request form

We may also collect technical data related to website browsing, such as cookies or audience measurement data, where applicable.

4. Why we collect your data

LUKYLI collects and uses personal data for the following purposes:

• To respond to contact requests
• To prepare quotes
• To understand your custom textile project
• To provide information about embroidery, DTF printing, uniforms, custom hoodies or online stores
• To manage commercial communication with prospects and clients
• To improve the website and user experience
• To comply with legal obligations where applicable

5. Legal basis for processing

Depending on the situation, LUKYLI processes personal data based on:

• Your consent, when you submit a form or accept optional cookies
• Pre-contractual measures, when you request a quote or information about a project
• Legitimate interest, for business communication and website improvement
• Legal obligations, where LUKYLI is required to keep certain information

6. Who can access your data

Your personal data may be accessed only by authorized persons within LUKYLI.

Where necessary, data may also be shared with trusted service providers, such as:

• Website hosting provider
• Email service provider
• Website maintenance provider
• Form or plugin provider
• Analytics or audience measurement provider, if used

These providers may only process data for the purposes defined by LUKYLI and in accordance with applicable data protection laws.

LUKYLI does not sell personal data.

7. Data retention

Personal data is kept only for as long as necessary for the purposes for which it was collected.

As a general rule:

• Contact and quote request data may be kept for up to 3 years after the last interaction with the prospect.
• Client data may be kept for the duration of the business relationship and then archived where required by legal or accounting obligations.
• Cookies and audience measurement data are kept according to the applicable cookie settings and legal requirements.

8. Cookies 

This website may use cookies or similar technologies.

Cookies may be used to:

• Ensure the proper functioning of the website
• Improve the user experience
• Measure website traffic and performance
• Remember user preferences
• Provide optional analytics, where applicable

Non-essential cookies will only be used where required after obtaining your consent.

You can manage or withdraw your cookie consent at any time through the cookie banner or your browser settings, where available.

9. Your rights

In accordance with applicable data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to certain processing
• Request restriction of processing
• Request portability of your data, where applicable
• Withdraw your consent at any time, where processing is based on consent

To exercise your rights, you can contact LUKYLI at:

Email: lukyli.com@gmail.com

LUKYLI may ask you to provide proof of identity if necessary to process your request.

10. Complaint to a supervisory authority

If you believe that your personal data rights have not been respected, you may contact the competent data protection authority.

In France, you can contact the CNIL: Commission Nationale de l’Informatique et des Libertés.

11. Data security

LUKYLI takes appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

However, no website or online transmission system can be guaranteed to be completely secure.

12. International transfers

If some service providers process data outside the European Economic Area, LUKYLI will ensure that appropriate safeguards are in place, in accordance with applicable data protection laws.

13. Changes to this Privacy Policy

LUKYLI may update this Privacy Policy at any time to reflect changes in the website, services, legal requirements or data processing practices.

The latest version published on the website applies.

14. Contact

For any question about this Privacy Policy or the processing of your personal data, you can contact LUKYLI at:

Email: lukyli.com@gmail.com